Terms and conditions.

These Terms and Conditions set out the rules of use of the BOGGINI online shop available at boggini.pl, including the rules for placing and processing orders, the method of payment, delivery conditions, and the rights and obligations of the Customer and the Seller.

The Shop is operated in Polish and English. The legally binding version of these Terms and Conditions is the Polish version. The English version is an auxiliary translation — in the event of any discrepancies, the Polish version shall prevail.

Product prices may be presented in Polish zlotys (PLN) and euros (EUR). The base and settlement currency of the Shop is the Polish zloty. Prices displayed in EUR constitute an approximate conversion of the PLN value based on the current exchange rate and are auxiliary in nature — the binding currency for concluding the contract and issuing accounting documents is the Polish zloty.

All prices are gross prices and include value added tax (VAT) in accordance with applicable Polish regulations.

Placing an order constitutes acceptance of these Terms and Conditions and the Privacy Policy.

• Shop — the BOGGINI online shop operated at boggini.pl.
• Seller — Admintes Sp. z o.o. with its registered office in Kraków, ul. Zamknięta 10 / 1.5, 30-554 Kraków, tax ID: 6793210415.
• Customer — a natural person, legal entity or organisational unit without legal personality, placing an order in the Shop.
• Consumer — a Customer who is a natural person making a purchase not directly related to their business or professional activity.
• Entrepreneur — a Customer conducting business activity, making a purchase directly related to that activity and of a professional nature for them.
• Entrepreneur on Consumer Rights (PNPK) — a natural person running a sole proprietorship who enters into a contract with the Seller directly related to that activity, when it follows from the content of the contract that it is not of a professional nature for them (in particular based on the subject of the business activity disclosed in CEIDG). The provisions concerning the Consumer regarding the right of withdrawal, statutory warranty and prohibited contractual provisions apply accordingly to PNPK (art. 7aa of the Consumer Rights Act).
• Product — goods offered by the Seller in the Shop.
• Order — a declaration of the Customer's will aimed at concluding a distance sales contract.
• Account — an individual Customer panel in the Shop, allowing the placement of orders, tracking their fulfilment and management of data.
• Pro forma invoice — an informational document containing transfer details, issued before crediting of the payment.
• Business days — days from Monday to Friday, excluding statutory public holidays.

The Seller and administrator of the Shop is:

For proper use of the Shop, including browsing the catalogue, creating an Account and placing orders, the Customer must meet the following technical requirements:

• a terminal device (computer, tablet, smartphone) with Internet access,
• an up-to-date web browser supporting HTML5 and CSS3 standards (e.g. Google Chrome, Mozilla Firefox, Safari, Microsoft Edge — in a version released within the last 24 months),
• enabled JavaScript support in the browser,
• enabled cookie support (necessary for the proper operation of the Account, the cart and the order process),
• an active e-mail account — required for Account registration, placing orders and conducting correspondence with the Seller,
• software enabling the reading of PDF files — necessary to view invoices, receipts and documents sent by the Seller.

Use of the Shop may involve risks typical for activities on the Internet (including the risk of data interception, malware operations, phishing). To minimise these risks, the Seller recommends that the Customer:

• uses legal, up-to-date software (operating system, browser),
• uses current antivirus software and a firewall,
• exercises caution when opening e-mails and attachments from unknown sources,
• uses strong, unique passwords for the Account and does not share them with third parties,
• uses secure network connections (avoiding public, unsecured Wi-Fi networks when logging in or placing orders).

The Seller makes every effort to ensure that the Shop is continuously available, however reserves the right to temporary technical interruptions related to maintenance, updating or modernisation of the IT system. The Seller will inform Customers with an Account about planned interruptions lasting longer than 24 hours by e-mail or through a notice in the Shop.

The Seller shall not be liable for disruptions, including interruptions in the operation of the Shop, caused by force majeure, unauthorised actions of third parties, incompatibility of the Shop with the Customer's hardware or software, or the Customer's failure to meet the technical requirements specified in this section.

The Seller provides the following free services to Customers by electronic means in the Shop (in accordance with the Act of 18 July 2002 on the provision of services by electronic means):

• Customer Account — registration, login and access to the Customer panel allowing data management, order history view, order status and marketing consents. A continuous service, provided from the moment the Account is created until its deletion.
• Cart and order form — a tool enabling the completion of an order, entering delivery details and final order placement. A one-off service — it ends upon placement of the order or upon the Customer leaving the purchase process.
• Newsletter — a service consisting of the cyclical sending to the indicated e-mail address of information about news, promotions and marketing content of the Seller. A continuous service, provided from the moment of confirmation of subscription (double opt-in) until the Customer's resignation. Detailed rules are defined in a separate section of the Terms and Conditions concerning the Newsletter.
• Contact form — the possibility of sending a message to the Seller via the form available in the Shop or in the Account panel. A one-off service — it ends upon sending the message.
• Access to Shop content — browsing the catalogue of Products, descriptions, photos and other information published in the Shop without the need for registration. A one-off service, provided during each visit of the Customer to the Shop.

Use of services provided by electronic means is voluntary and free of charge. The Seller does not charge the Customer for the provision of the listed services.

The contract for the provision of services by electronic means is concluded when the Customer starts using the given service (including confirmation of Account registration, confirmation of Newsletter subscription, adding the first Product to the cart, sending a message via the contact form).

[EN] Klient może w każdej chwili, bez podania przyczyny i bez ponoszenia jakichkolwiek opłat, zrezygnować z usług o charakterze ciągłym poprzez:

• [EN] usunięcie Konta — kontakt e-mailowy ze Sprzedawcą na adres office@boggini.pl,
• [EN] rezygnację z Newslettera — kliknięcie linku rezygnacji w stopce każdej wiadomości lub poprzez panel Konta w sekcji „Zgody".

[EN] Usługi o charakterze jednorazowym kończą się automatycznie z chwilą ich wykonania (m.in. złożenie zamówienia, wysłanie wiadomości, zakończenie wizyty w Sklepie). Klient nie musi składać odrębnego oświadczenia o rezygnacji z usług jednorazowych.

[EN] Sprzedawca jest uprawniony do rozwiązania umowy o świadczenie usługi drogą elektroniczną o charakterze ciągłym (Konto, Newsletter) w przypadku rażącego naruszenia przez Klienta postanowień Regulaminu lub przepisów prawa. Tryb rozwiązania określa sekcja 7 (Konto klienta) niniejszego Regulaminu.

[EN] Reklamacje dotyczące usług świadczonych drogą elektroniczną Klient może zgłaszać zgodnie z procedurą określoną w sekcji „Reklamacje usług elektronicznych" niniejszego Regulaminu.

This section defines the complaint procedure for services provided by the Seller by electronic means, listed in section 5 of these Terms and Conditions. Complaints regarding physical or legal defects of Products are processed in accordance with section 16 (Statutory warranty and complaints).

The Customer has the right to file a complaint regarding irregularities in the functioning of electronic services, in particular:

• unavailability or incorrect operation of the Customer Account (problems with registration, login, panel),
• errors in the order placement process (cart, order form),
• irregularities in the delivery of the Newsletter (no messages despite a successful subscription, receiving messages despite unsubscribing),
• errors of the contact form and lack of response to a message sent,
• technical problems with access to the Shop content (long loading time, display errors, lack of access).

A complaint may be submitted in one of the following ways:

• by electronic means to the e-mail address: office@boggini.pl,
• in writing to the Seller's registered office address: Admintes Sp. z o.o., ul. Zamknięta 10 / 1.5, 30-554 Kraków,
• by telephone at +48 729 109 623 — with the proviso that for the complaint to be effectively processed, it should subsequently be confirmed in writing or by e-mail.

A correctly filed complaint should contain at least:

• the Customer's identification details (first name and surname, e-mail address provided during Account registration or order placement),
• a description of the identified irregularity and the circumstances of its occurrence,
• the date and approximate time of the irregularity,
• if possible — information about the device and browser used by the Customer (operating system, browser name and version),
• the Customer's request (e.g. removal of the irregularity, restoration of access, resending of a message).

The absence of any of the above elements does not deprive the complaint of effectiveness — in such a case the Seller will request the Customer to supplement the information necessary to consider the complaint, and the processing period is counted from the moment of receipt of the complete complaint.

The Seller considers complaints promptly, no later than within 14 days of their receipt. The lack of the Seller's response within this period means that the complaint is considered justified.

The Seller sends the response to the complaint to the e-mail address indicated by the Customer in the content of the report, or in its absence — to the e-mail address assigned to the Customer Account. Upon the Customer's express request, the response may be sent in writing to the correspondence address.

If a complaint is upheld, the Seller takes action to remove the identified irregularity as soon as possible, in particular by repairing the technical malfunction, restoring access to the service or re-performing the service.

A Customer dissatisfied with the manner of complaint processing may use the out-of-court methods of dispute resolution specified in section 20 of these Terms and Conditions, or pursue their rights in court.

Placing an order in the Shop requires the creation of a Customer Account.

Account registration is free of charge and is carried out by completing the registration form and confirming the e-mail address using a verification link.

The Customer is obliged to provide true data and to keep it up to date in the Account panel. The Seller is not liable for the consequences of providing false or outdated data.

The Customer may at any time delete the Account by contacting the Seller at office@boggini.pl. Deletion of the Account does not affect the obligation to retain order data resulting from accounting and tax regulations.

The Customer is obliged to use the Shop in a manner consistent with the law and good practice, with respect for the personal rights of the Seller and third parties. In particular, the Customer undertakes to:

• not provide content of an unlawful nature, including content infringing copyrights, intellectual property rights, personal rights, personal data of third parties, vulgar, discriminatory or hate-promoting content,
• not place false, misleading or factually incorrect content in the Shop's forms (registration, order, contact, complaint),
• not undertake actions which may disrupt the proper functioning of the Shop, including automated mass queries, attempts to bypass security measures, DoS/DDoS attacks and the introduction of malicious software,
• not share Account login credentials with third parties and to promptly inform the Seller if there is a suspicion that login credentials have been disclosed,
• not attempt to gain unauthorised access to other Customers' Accounts or to the Seller's IT systems.

In the event of the Customer breaching the above obligations, the Seller is entitled to:

• suspend or delete the Customer's Account,
• block the possibility of placing further orders,
• refuse to process orders already placed,
• pursue claims through the courts, including the right to seek compensation for damage suffered.

Before taking the above actions, the Seller will, where possible, call upon the Customer to cease the violation, setting an appropriate deadline, unless the nature of the violation prevents such a call or immediate action is necessary to protect the interests of the Seller, other Customers or third parties.

Orders may be placed in the Shop 24 hours a day, 7 days a week.

Order placement process:

• the Customer adds selected Products to the cart,
• proceeds to the order form and provides data (personal data, billing data, delivery address or selects personal collection),
• accepts the Terms and Conditions and the Privacy Policy,
• places the order by clicking the "place order" button.

After placing the order, the Customer receives a confirmation of order placement at the indicated e-mail address, together with the order number.

Placing an order constitutes the Customer's offer to conclude a sales contract. Receiving an automatic confirmation of order placement does not yet mean that a contract has been concluded — it constitutes only confirmation of the receipt of the Customer's offer by the Seller.

The sales contract is concluded upon the crediting of the Customer's payment to the Seller's bank account in the amount of:

• 100% of the Product price — in the case of Products available off-the-shelf, ready for dispatch,
• 50% of the Product price (advance payment) — in the case of Products made to the Customer's order or unavailable off-the-shelf; the remaining part of the price is settled in accordance with section 11 (Payments).

The cost of delivery is not included in the price of the Product and is settled separately in accordance with section 10 (Delivery cost) of these Terms and Conditions.

Until the conclusion of the contract, the Seller may refuse to conclude it without bearing any liability, in particular in the event of unavailability of the Product, change of fulfilment conditions, or the occurrence of an obvious pricing error referred to in section 9 of these Terms and Conditions.

Products offered in the Shop are made of various materials, among others natural stone. In the case of Products made of natural stone, each Product is unique — differences in structure, colour, intensity of veining and shade constitute natural features of the material, not a defect.

Product photos in the catalogue are for illustrative purposes only. The delivered Product may differ slightly from the one presented in the photo — in particular with regard to colour reproduction, lighting conditions during the photographs and minor finishing details. In the case of Products made of natural stone, differences may additionally arise from the natural variation of the structure, veining and shade of the material. Such variations do not constitute grounds for complaint.

Product prices are expressed in accordance with the principles set out in section 1 of these Terms and Conditions.

Product prices do not include the cost of delivery. Detailed rules for the valuation and settlement of delivery are set out in section 10 (Delivery cost) of these Terms and Conditions.

The Seller reserves the right to change Product prices in the catalogue. The price applicable at the time of placing the order is binding on both parties.

In the event of an obvious clerical error, technical error or system failure resulting in the display of a price significantly different from the market value of the Product (e.g. a price lower by an order of magnitude than the standard one), the Seller reserves the right to refuse to process the order at the erroneous price. The Seller shall promptly inform the Customer of the identified error together with the proposed correct price.

In the event of the circumstances referred to above, the Customer has the right to accept the correct price or to withdraw from the order without incurring any costs. If the Customer has already paid, the Seller shall refund the full amount without delay, no later than within 7 business days from the date of withdrawal.

The cost of delivery is determined individually for each order, depending on:

• the dimensions and weight of the Products ordered,
• the destination of the delivery,
• the chosen delivery method (standard transport or special transport for oversized items).

The cost of delivery is calculated only after the Customer's payment for the Product has been credited (in the amount of 100% of the Product price or 50% advance payment — depending on the Product category, in accordance with section 11). The cost of delivery is not part of the Product price and does not appear on the first proforma invoice.

In the case of Products available off-the-shelf — after the full payment (100%) for the Product is credited, the Seller calculates the cost of delivery within a maximum of 5 business days and issues a separate proforma invoice for transport. Payment of the delivery cost is a condition for handing over the Product for dispatch.

In the case of Products made to order — the cost of delivery is calculated only after the completion of production and is included as a separate item on the proforma invoice covering the remaining part of the Product price (50%). Payment of the full amount from this invoice (the remaining 50% of the price + delivery cost) is a condition for dispatch of the Product.

In the case of personal collection, no delivery cost is charged.

The Shop does not support online payments. Payment for the order is made by bank transfer or by BLIK to the telephone number indicated by the Seller.

After placing the order, the Seller issues a proforma invoice for the Product price, containing:

• the required payment amount — 100% of the Product price for Products available off-the-shelf, or 50% of the Product price (advance payment) for Products made to order,
• transfer details (account number, recipient name, transfer title with the order number).

The cost of delivery does not appear on the first proforma invoice — it is calculated and settled separately in accordance with section 10 (Delivery cost).

The deadline for payment of the required amount (100% or 50% advance) is 14 days from the date of placing the order. Until the payment is credited, the order is not binding — neither the Customer nor the Seller is obliged to process it.

Lack of payment within 14 days from the date of placing the order results in the expiry of the Customer's offer — the order is automatically cancelled without the need to submit any additional declarations by either party.

Crediting the required amount on the Seller's account constitutes the moment of conclusion of the sales contract (section 8 of these Terms and Conditions). The Seller promptly issues the appropriate accounting document — a VAT invoice (for Entrepreneurs) or a personal receipt (for Consumers).

In the case of Products available off-the-shelf — after the full payment (100%) for the Product is credited, the Seller calculates the cost of delivery within a maximum of 5 business days and issues a separate proforma invoice for transport. Payment of the delivery cost is a condition for handing over the Product for dispatch.

The deadline for payment of the delivery cost is 30 days from the date of delivery of the proforma invoice for transport to the Customer by e-mail. During the entire waiting period for settlement of the amount due (up to 90 days from the delivery of the proforma invoice, until the possible withdrawal from the contract by the Seller), the Customer may at any time use personal collection of the Product at the place indicated by the Seller — in such a case, no delivery cost is charged.

In the event of failure to pay the delivery cost and failure to collect the Product personally within 30 days, the Seller calls upon the Customer to settle the amount due or collect the Product, setting an additional period of 60 days. The ineffective expiry of the additional period entitles the Seller to withdraw from the contract due to the Customer's fault.

In the event of withdrawal from the contract due to the Customer's fault on the terms specified in the preceding sentence, the Seller shall refund the paid Product price reduced by a flat-rate compensation of 10% of the Product price — covering the costs of order handling, storage of the Product during the waiting period and lost benefits resulting from immobilisation of the Product. The reduced amount shall be refunded within 14 days from the date of withdrawal.

In the case of Products made to order — after the advance payment (50%) is credited, the Seller commences fulfilment. After the production is completed, the Seller issues a separate proforma invoice covering the remaining part of the Product price (50%) and the delivery cost included as a separate item. Payment of the full amount from this invoice is a condition for dispatch of the Product.

The deadline for payment of the required amount from the second proforma invoice (the remaining 50% of the Product price together with the delivery cost) is 30 days from the date of its delivery to the Customer by e-mail.

During the entire waiting period for settlement of the amount due (up to 90 days from the delivery of the second proforma invoice, until the possible withdrawal from the contract by the Seller), the Customer may at any time use personal collection of the Product at the place indicated by the Seller — upon prior payment of the remaining part of the Product price (50%) without the delivery cost.

If payment is not made within the period referred to in the preceding sentence, the Seller calls upon the Customer to settle the amount due, setting an additional period of 60 days. The ineffective expiry of this additional period entitles the Seller to withdraw from the contract due to the Customer's fault.

In the event of withdrawal from the contract due to the Customer's fault, the advance payment paid (50% of the Product price) shall be retained by the Seller as compensation for incurred production costs and other outlays related to the individual execution of the Product to the Customer's order. The manufactured Product remains the property of the Seller.

Order fulfilment consists of three successive stages:

• preparation / production of the Product — in the case of Products available off-the-shelf, the Product is ready for dispatch promptly after the conclusion of the sales contract; in the case of Products made to order, the production time is from 30 to 90 business days from the date of conclusion of the contract (the date of crediting of the 50% advance payment) and may be individually agreed with the Seller,
• calculation and payment of the delivery cost — in the case of Products available off-the-shelf, the Seller calculates the cost of delivery promptly after crediting of the full payment (100%) for the Product; in the case of Products made to order, the calculation takes place after completion of the production. The detailed procedure is set out in sections 10 (Delivery cost) and 11 (Payments).
• dispatch — the Seller hands over the Product for dispatch within a maximum of 5 business days from the date of crediting of the full payment of the delivery cost. The delivery time to the Customer depends on the chosen method of transport and the destination, and is communicated to the Customer by the carrier.

The Seller informs the Customer about the status of order fulfilment by e-mail. The current status is also available in the Account panel under "Order history".

The Seller shall not be liable for non-performance or delay in order fulfilment caused by force majeure, understood as external events, independent of the Seller, which could not have been foreseen or prevented — in particular: natural disasters (flood, fire, earthquake), pandemics and epidemics, acts of war and terrorism, strikes and labour protests, infrastructure failures (energy, transport, telecommunications) and decisions of state authorities restricting the ability to conduct business activity.

In the event of force majeure, the Seller shall promptly inform the Customer of the situation and its impact on the order fulfilment time. The fulfilment time shall be extended accordingly by the duration of the force majeure.

If the state of force majeure persists for more than 60 days, each party is entitled to withdraw from the contract without bearing any liability towards the other party. In such a case, the Seller shall refund all payments received from the Customer within 14 days from the date of receipt of the declaration of withdrawal.

The Seller may also withdraw from a contract concluded with the Customer in the case of:

• discovery, after crediting the payment, of an obvious clerical error or technical error in the Product price, referred to in section 9 — in such case the Customer has the right to accept the correct price or to receive a full refund of the paid amount,
• impossibility of performance within the meaning of art. 475 § 1 of the Civil Code — in particular when the fulfilment of the order has become permanently unfeasible for reasons beyond the Seller's control,
• other unforeseeable circumstances significantly affecting the Seller's ability to fulfil the order.

In each case of withdrawal from the contract by the Seller after its conclusion, the Seller shall promptly inform the Customer by e-mail and shall refund all amounts paid by the Customer within 14 days from the date of submission of the declaration of withdrawal.

The Seller uses the services of professional courier and transport companies. Oversized products (including bathtubs) are delivered by special transport adapted to the nature of the shipment.

The Customer is obliged to check the condition of the shipment in the presence of the courier. If damage is identified, a damage report should be drawn up, which constitutes the basis for a complaint.

The Customer may choose personal collection. The address of the collection point is indicated individually by the Seller after preparation of the Product — depending on the location of the warehouse where the Product is held. The collection date is set individually.

The risk of accidental loss or damage to the Product during transport passes to the Consumer and the Entrepreneur on Consumer Rights (PNPK) at the moment of handing over the Product to the Customer or a person indicated by them (art. 548 § 3 of the Civil Code). In the case of an Entrepreneur, the risk passes to the Customer at the moment of handing over the Product to the carrier (art. 548 § 1 of the Civil Code).

The Customer is obliged to check the shipment in the presence of the courier upon receipt, draw up a damage report with the courier in case of visible damage, and submit a complaint to the Seller within 24 hours of receipt of the shipment (e-mail to office@boggini.pl together with the damage report and photographic documentation).

If the above obligations are not fulfilled by the Consumer or the Entrepreneur on Consumer Rights (PNPK) — the lack of a damage report or failure to submit a complaint within 24 hours means that the burden of proof that the damage occurred during transport and not after the Product was handed over rests on the Customer. The Seller may in such a case request an independent expert opinion of a court expert — the cost of the expert opinion is borne by the party whose position has not been confirmed.

In the case of an Entrepreneur (purchase of a professional nature) — the lack of a damage report or failure to submit a complaint within 24 hours results in the loss of claims for transport damage, in accordance with art. 76 of the Act of 15 November 1984 — Transport Law.

The above provisions do not exclude or limit the rights of the Consumer or the Entrepreneur on Consumer Rights (PNPK) under the statutory warranty for physical defects of the Product existing at the time of delivery, as specified in section 16 (Statutory warranty and complaints).

The Customer may opt to insure the shipment with additional transport insurance. If the Customer wishes to use this option, they should inform the Seller at the stage of valuing the cost of delivery. The Seller then adds the cost of insurance to the cost of transport and indicates the total amount on the proforma invoice for transport.

In the case of courier transport, the carrier standardly makes two delivery attempts to the indicated address. After an unsuccessful second attempt, the shipment is stored at the carrier's pickup point for 7-14 days (depending on the carrier's regulations) with the possibility of personal collection by the Customer. If the Customer does not collect the shipment within the designated period, it is returned to the Seller. The cost of resending is borne by the Customer. In the case of special transport of oversized products, the delivery date is agreed individually between the Seller and the Customer — the Customer's absence on the agreed date results in the obligation to cover the costs of redelivery by the Customer.

If a complaint regarding transport damage is upheld, the Customer has the right to choose one of two solutions: (a) a full refund of all payments made (price of the Product together with the cost of transport) within 14 days from the date of decision, or (b) replacement of the Product with a new one — if the same Product is available off-the-shelf in the Seller's warehouse, dispatch takes place within up to 5 business days; in the case of Products made to order, the Seller commences a new production at no additional cost to the Customer, and the Customer waits in accordance with the production time specified in section 12 (Order fulfilment).

The organisation of the collection of the damaged Product from the place of delivery is provided by the Seller — the cost of return transport is borne by the Seller. In the case of oversized Products, detailed conditions of collection (date, mode of transport) are agreed individually due to the specifics of the transport.

The Seller issues the following accounting documents:

• VAT invoice — for Customers who are Entrepreneurs providing company data and a tax identification number (NIP),
• personal receipt — for Consumers (natural persons not conducting business activity).

The choice of document is made at the order placement stage by indicating the Customer's status (private person or company).

The Seller issues the chosen accounting document no later than the 15th day of the month following the month in which the Product was delivered — in accordance with art. 106i para. 1 of the VAT Act. In practice, the Seller issues the document promptly after the full payment is credited.

The Consumer (a natural person not conducting business activity) has the right to request the issuance of a VAT invoice instead of a personal receipt. The Consumer may submit such a request:

• at the stage of placing the order — the Seller will then issue a VAT invoice instead of a personal receipt directly (without the need to correct documentation),
• within 3 months from the end of the month in which the Product was delivered (art. 106b para. 3 of the VAT Act) — the Seller will then correct the previously issued personal receipt and issue a VAT invoice in accordance with the data indicated in the content of the request.

Accounting documents are issued electronically and sent to the e-mail address provided in the order. The Customer consents to receive accounting documents in electronic form.

A Consumer who has concluded a distance contract has the right to withdraw from it within 14 days without giving reasons, pursuant to art. 27 of the Consumer Rights Act.

The right of withdrawal, on the terms specified in this section, also applies to the Entrepreneur on Consumer Rights (PNPK), pursuant to art. 7aa of the Consumer Rights Act. All provisions of this section concerning the Consumer shall apply accordingly to PNPK.

To exercise PNPK rights, a Customer running a sole proprietorship should indicate, when placing the order or in the content of the withdrawal declaration, that the purchase is not of a professional nature for them. The Seller may verify this circumstance on the basis of the CEIDG entry (compliance with the subject of the business activity).

The deadline for withdrawal from the contract is counted from the date on which the Consumer or a person indicated by them (other than the carrier) took possession of the Product.

To exercise the right of withdrawal, the Consumer must inform the Seller of their decision by an unequivocal statement (e.g. by e-mail to office@boggini.pl or in writing to the address of the Seller's registered office). The Consumer may use the model withdrawal form, which constitutes Annex 1 to these Terms and Conditions, but this is not mandatory.

The Consumer is obliged to return the Products promptly, no later than within 14 days from the date of withdrawal from the contract. The cost of return (return transport) shall be borne by the Consumer.

The address for the return of Products is indicated individually each time by the Seller in response to the Consumer's declaration of withdrawal from the contract. Before sending the return shipment, the Consumer is obliged to contact the Seller in order to agree on the return address and logistical details — in particular in the case of oversized Products.

The returned Products should be complete, in unchanged condition, in their original packaging together with accessories, documents and proof of purchase. The Consumer is obliged to properly secure the Products against damage during the return transport.

The Consumer is liable for the diminution in value of the Product resulting from use exceeding what is necessary to establish the nature, characteristics and functioning of the Product (including mechanical damage, signs of use, signs of installation, modifications, lack of equipment elements). The amount of the diminution may be deducted from the amount due to be refunded to the Consumer — in accordance with art. 34 para. 4 of the Consumer Rights Act.

The refund, including the cost of the original delivery, shall be made promptly, no later than within 14 days from the receipt of the Consumer's declaration, using the same payment method used by the Consumer.

If the Consumer chose a method of delivery of the Product other than the cheapest ordinary delivery method offered by the Seller (including personal collection), the Seller is not obliged to refund the Consumer any additional costs in excess of the equivalent of the cheapest delivery method offered in the Shop — in accordance with art. 32 para. 2 of the Consumer Rights Act.

The right of withdrawal from the contract does not apply to Products made according to the Consumer's specifications or serving to satisfy their individualised needs (e.g. Products cut to size or made according to the Customer's individual dimensional, colour or material specifications) — in accordance with art. 38 of the Consumer Rights Act.

The Seller is liable to the Consumer under the statutory warranty for defects of the Product for a period of 2 years from the date of delivery of the Product to the Consumer, on the terms specified in the Consumer Rights Act and the Civil Code.

The above rights under the statutory warranty also apply to the Entrepreneur on Consumer Rights (PNPK) on the terms specified for the Consumer, pursuant to art. 7aa of the Consumer Rights Act.

Defects and damage to the Product resulting from mechanical damage occurring after the delivery of the Product (e.g. breakage, scratches, fractures caused by falls or impacts), improper installation or assembly, failure to observe the care recommendations for the natural stone Product, normal wear and tear and modifications made by the Customer (including cutting, drilling, gluing, painting) are excluded from the statutory warranty.

The Seller is not liable for damage resulting from improper care of the natural stone Product, in particular from the use of cleaning agents not intended for natural stone, exposing the Product to acids (e.g. lemon juice or vinegar), high temperatures or strong mechanical loads.

Products requiring installation (including washbasins, bathtubs, taps) should be installed by a qualified specialist with appropriate knowledge of natural stone products. The Seller is not liable for defects resulting from incorrect installation performed by an unauthorised person.

Natural stone products are characterised by natural variations in structure, colour and veining. Minor differences between Products do not constitute a defect and cannot be grounds for a complaint.

The Customer is obliged to check the condition of the Product in the presence of the courier and to document (with photographs) the condition of the packaging and the Product at the moment of receipt. Defects visible upon receipt should be reported immediately along with the drawing up of a damage report. Failure to report a defect visible upon receipt makes it difficult to subsequently establish the moment of its occurrence.

The Seller documents the condition of each Product before dispatch in the form of photographs and video and stores the documentation throughout the period of liability under the statutory warranty. In the event of a complaint, the Seller may rely on this documentation as evidence of the condition of the Product at the time of delivery.

In the event of a defect being identified, the Consumer (and PNPK) may demand:

• repair of the Product,
• replacement of the Product with a new, defect-free one,
• a price reduction,
• withdrawal from the contract (in the event of a material defect).

The Seller may propose another form of fulfilment of the warranty rights than indicated by the Consumer (e.g. repair instead of replacement), if the Consumer's choice would involve excessive costs in relation to the value of the Product or would be impossible to fulfil — in accordance with art. 561³ of the Civil Code.

A complaint may be submitted:

• by electronic means to office@boggini.pl,
• in writing to the address of the Seller's registered office,
• through the contact form available in the Customer Account panel.

A correctly submitted complaint should contain:

• the Customer's identification details and order number,
• a detailed description of the identified defect and the circumstances of its occurrence,
• photographic documentation of the defect (high resolution photos with visible details as well as a general view of the Product),
• the date of identification of the defect,
• the Customer's request (repair, replacement, price reduction or withdrawal from the contract).

In the event of doubts as to the nature of the defect, the Seller has the right to request the delivery of the Product or a fragment thereof for inspection or to carry out an independent expert opinion of a court expert with qualifications in natural stone products. The cost of the expert opinion shall be borne by the party whose position has not been confirmed by the expert opinion.

The Customer is obliged to properly secure the Product for return transport, in particular in the case of natural stone products. If the complaint is upheld, the Seller shall cover the costs of the complaint transport. The Customer is liable for damage caused by improper packaging of the return shipment.

The Seller considers complaints within 14 days of their receipt. The lack of a response within this period means that the complaint is upheld. In cases requiring an expert opinion or inspection, the Seller shall inform the Customer about the expected date of completion of the verification procedure.

The provisions of this section apply exclusively to Customers who are Entrepreneurs within the meaning of these Terms and Conditions (purchase of a professional nature).

These provisions do NOT apply to Entrepreneurs on Consumer Rights (PNPK) — in relation to PNPK, the consumer provisions specified in sections 15 (Right of withdrawal), 16 (Statutory warranty and complaints) and 20 (Out-of-court dispute resolution) of these Terms and Conditions apply.

In relations between the Seller and an Entrepreneur, liability under the statutory warranty for defects of the Product is excluded (art. 558 § 1 of the Civil Code).

The Entrepreneur does not have the rights under the right of withdrawal from a distance contract referred to in art. 27 of the Consumer Rights Act.

The Seller's liability towards the Entrepreneur for non-performance or improper performance of the contract is limited to the value of the order.

All disputes arising from sales contracts concluded with Entrepreneurs shall be resolved by the court competent for the Seller's registered office.

The Customer may consent to receiving a newsletter containing information about new Products, collections, special offers and BOGGINI events.

Subscription to the newsletter is carried out via a double opt-in procedure — after expressing consent, the Customer receives an activation link to the indicated e-mail address, the clicking of which confirms the subscription.

The Customer may at any time withdraw consent to receive the newsletter by using the unsubscribe link in the footer of each message or via the Account panel in the "Consents" section.

The administrator of Customers' personal data is the Seller. The rules for processing personal data are specified in detail in the Privacy Policy available at boggini.pl/polityka-prywatnosci.

Customers' personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).

The Consumer and the Entrepreneur on Consumer Rights (PNPK) have the option to use out-of-court methods of complaint handling and pursuing claims, in particular:

• applying to a permanent consumer arbitration court with a request to settle the dispute,
• applying to the voivodeship inspector of the Trade Inspectorate with a request to initiate mediation proceedings,
• obtaining free assistance in dispute resolution from a district (city) consumer ombudsman or a social organisation whose statutory tasks include consumer protection.

The Consumer and PNPK may use the online dispute resolution platform (ODR) provided by the European Commission, available at: ec.europa.eu/consumers/odr.

Detailed information on out-of-court methods of complaint handling is available on the website of the Office of Competition and Consumer Protection: uokik.gov.pl.

Content placed in the Shop, including Product descriptions, photographs, graphic materials, page layout and composition, trademarks and the BOGGINI logo, are protected by copyright in accordance with the Act of 4 February 1994 on copyright and related rights.

All copyrights to the Shop's content belong to the Seller or to entities with which the Seller has concluded appropriate licence agreements.

Copying, reproducing, distributing, modifying or commercial use of the Shop's content without the express written consent of the Seller is prohibited, with the exception of use within the scope of permitted personal use (art. 23 of the Act on copyright).

In the event of infringement of copyright, the Seller reserves the right to pursue claims through the courts, including the right to demand cessation of infringements, removal of the effects of the infringement and payment of appropriate compensation.

In matters not regulated by these Terms and Conditions, the provisions of the Civil Code, the Consumer Rights Act and other applicable provisions of Polish law shall apply.

If any provision of these Terms and Conditions proves to be invalid or ineffective in whole or in part, the remaining provisions of these Terms and Conditions shall retain their full force. The parties undertake to replace the invalid or ineffective provision with another one most similar in purpose and content to the invalid provision, in accordance with applicable law.

All disputes arising from contracts concluded between the Seller and a Consumer or an Entrepreneur on Consumer Rights (PNPK) shall be resolved by the court competent in accordance with the provisions of the Code of Civil Procedure — in particular by the court competent for the place of residence of the Consumer (PNPK) or by the court competent for the Seller's registered office, at the choice of the Consumer (PNPK).

The Seller reserves the right to amend the Terms and Conditions for important reasons, including in the event of changes in legal regulations, changes in payment or delivery methods, and in order to improve the functioning of the Shop.

Customers with an Account will be notified of any changes to the Terms and Conditions by e-mail at least 14 days before the changes come into force.

Changes to the Terms and Conditions do not affect orders placed before the entry into force of the new version of the Terms and Conditions.

These Terms and Conditions shall come into force on 6 June 2026.

(this form should be completed and returned only if you wish to withdraw from the contract)

Addressee: Admintes Sp. z o.o., ul. Zamknięta 10 / 1.5, 30-554 Kraków, e-mail: office@boggini.pl

I/We(*) hereby give notice that I/we(*) withdraw from the contract of sale of the following Products(*) / contract for the supply of the following Products(*):

• date of conclusion of the contract / receipt of the Product(*),
• order number,
• name of Consumer(s),
• address of Consumer(s),
• bank account number for refund of funds,
• signature of Consumer(s) — only if this form is sent on paper,
• date.

(*) Delete as appropriate.